• Returns And Refunds

    Returns And Refunds Policy

     

    1. Please contact Customer Service first before you ask for a return or refund.
    2. The item must be returned in its original condition, unworn and unaltered in any way.
    3. Items that have been worn and damaged due to client negligence cannot be returned.
    4. Shipping charges are not refundable.
    5. Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
    6. If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
    7. If you place the order within 12 hours and want to cancel the order for special reasons, please contact our Customer Service first. We will arrange to make the refund for you.
    8. Please be responsible for the return-shipping fee if there aren’t any mistakes made by us.
    9. We don’t accept a return or refund after you received the items for 7 days.Please be sure of this.
    10. If there is a mistake made by us, we will in charge of the shipping fee for the exchange and return.
    11. Due to the high cost of custom-made items, please remember when placing your order that all custom-made items i.e Lace wigs and Lace clousures can’t be returned or refunded unless their is a manufacture fault with the product. If you which to cancel your order please do so within the first 24 hours.
    12. We will offer a refund after we receive and confirm the items. Please be noticed that you will send us an e-mail for the tracking information of the return items.
    13. We are very confident that our products will meet and surpass your expectations. Your suggestions will be highly appreciated.